The nursing director at the facility is NO LONGER WORKING THERE. The absolute relief I feel is immense!!! Now, let me tell you how I learned that.
But first, also, I have to mention that the social worker from the facility sent Kevin a friend request on the social media and NOT ME. AND that I had messaged her with details of the memorial and NO ANSWER. BUT that she did answer Kevin's text that she was attending the memorial. AND THEN she no-showed, no-called. Kevin was the main point of contact but she did have a pseudo-relationship with me as well. I was the one who suggested to find us on social media! So, that's....odd. Perhaps, did she catch feelings?
Okay, resume:
What had happened was:
Two weeks ago I made a report to DSHS against the facility. First I called and just asked questions. I was pretty sure it was going to get screened out so I wanted to know if I was wasting my time even trying. I wasn't, I learned, but they were going to phone me back to do an intake then didn't.
So I just went online and made a report that was a more succinct version of the letter we provided to the Ombudswomen. They called about an hour later to verify my information and let me fill in the blanks. They said that they'll review it then let me know via mail. I told the first person that I imagined it will get screened out but I felt compelled to make a report all the same and they were encouraging. Like it says in the Mandating Reporting training: you don't know how many prior reports there have been and that your report could suddenly tip the scale into action. I also said to the second person that "we just don't want anyone else to have that experience with their mom or dad AND that I feel badly for the people who don't have people advocate for them"
Also, I believe the facility will be notified that a report was lodged and that's delicious.
Next was I was going to send a formal letter to the corporate office of the facility, of which I was going to cc the executive director of the facility. But I needed a mailing address. I did a search and discovered there is a Regional Office in the big city down south.
I phoned them to ask for guidance about sending a letter and spoke for almost an hour to a lovely lady named Bobbi. She notified me that Director of Nursing no longer works there!!! I told her that I was so relieved to hear that and just that change will hopefully prevent some of the problems we experienced from happening again. She asked if I still wanted to file a grievance and I said YES. So I tried to summarize it but there's So Much and we've met me when I get on a roll.
Again, I was able to mention that I felt like just the removal of the Nursing Director will be an improvement. HOWEVER, we felt strongly that the executive director needs additional training and gave a few examples (allowing d.o.n. to be unprofessional, saying she relies on d.o.n. because she doesn't know this population that she serves, wishes SHE had power of attorney for her parents, etc.) I praised the nurses who cared for him and acknowledged that they were hindered by a broken system.
I also got a little dig in about the attempted moving in of a third person into his original room. I stated that I understand budgets and bottoms lines, however "He's a HOSPICE patient, let's add another person to a difficult situation! And have we learned NOTHING from the pandemic?"
At the end, she was appalled and to her credit, genuinely upset that we had that experience. Her reaction felt sincere and I hope it wasn't just fake courtesy. She stated that at first, she was just going to put it through the grievance system but by the end she said she's taking it directly to the Regional Manager who will start an investigation. Whew! AND that my "testimony" will be shared with the Executive Director of the facility. She asked that I email her the grievance letter (three PAGES) so it could be added to the documentation. HELL YES. She said that there will be a follow-up for me, so here's hoping.
I sent that right away then texted the Hospice Nurse that I had filed a report with DSHS and a complaint with the Regional Office. I got heart emoji's from the Hospice Nurse in response. I'm certain she's prevented from specifically commenting but I wanted her to know that I kept my promise.
Oh, AND...I mentioned to Bobbi that I had called to make a report to DSHS-APS and she was HAPPY that I did that. I thought she would be upset or whatever but she was actually encouraging. I mentioned that I was a Mandated Reporter and explained that this should have happened sooner but you know, all the dying and stuff slowed the process.
Kevin said after his dad passed that he wasn't sure about doing all of this and I was a little stunned. I mean..what? I said that we don't want any of the other families to have this experience and he agreed. He doesn't want the nurses and social worker (yes, I singsonged that name as I typed) to have unintended consequences. So, *whispering* I'm just going to tell him about the report to the Regional Office because he'll enjoy hearing that Director of Nursing is no longer there. I mean, I get that he just wants to move on but seriously, we don't want this situation to continue.
Then at the party, we visited with one of the cousins who is a Director of Nursing for a major metropolitan hospital. Kevin had called her for guidance in the past so we were thanking her for helping us through the whole thing. I told her that it all came down to the facility had not put the Hospice Care Plan into place at all. She said that she had suspected as much but professionally could not say that at the time.
By this time, Kevin had wandered away and I leaned into the cousin, conspiratorially, and said "I made a report to the DSHS-APS AND to the regional office of the facility." Her eyes got big and she said "Good job" but I also think she might be a little scared of me now. I shared that I'm a Mandated Reporter so when all was said and done, I was required to.
I have USPS informed delivery and I saw that the response from the state was supposed to be delivered on Monday. It was not. Not on Tuesday or Wednesday, Thursday or Friday. I reported it lost via the USPS website but we all know that is going nowhere.
Instead, I phoned them to report that the letter had never arrived. I mentioned that because of the circumstances (his passing), I imagine that it will be screened out but at least it's on record. They were emphatic that with this branch of DSHS, they Do NOT screen reports out; all reports are followed through. (That's a relief and also frustrating because for the other end of the age spectrum, they do screen out.) Also, that the missing letter just notifies me of a case number and caseworker assigned. It gave me the opportunity to provide the update that the d.o.n. was no longer at the facility and that a grievance had been filed with the facility regional office and that we still wanted to follow through with a report.
Now, we wait for the follow-up on all of that.
And the facility executive director will absolutely know that I'm working in the background airing all her deficiencies. I said I was going to set things on fire when this was done and here we go.